Operation Team Leader

4 days ago

Bandar Utama, Malaysia Pakaresume Full time

The Operation Team Leader is responsible for managing and guiding the resume editing team to deliver high-quality service to customers. You will ensure smooth team operations, resolve customer issues, and maintain a positive and productive work environment. This role also involves overseeing training, performance, and development to achieve team and company goals.

**JOB DESCRIPTION**
- **Team Leadership**: Lead and motivate the team, ensuring high morale and performance. Address all team escalations within 48 hours.
- **Quality Assurance**: Oversee the production of resumes, ensuring they meet customer satisfaction and job-winning standards with zero errors.
- **Customer Issue Resolution**: Resolve 100% of customer complaints within 48 hours and handle 1-on-1 cases with customers who don’t secure a job.
- **Team Development**: Conduct monthly training sessions and ensure new hires are productive within 30 days, achieving 90% accuracy.
- **Performance Monitoring**: Track and report on team performance against key metrics like order timeliness, resume quality, and customer satisfaction.

**REQUIREMENTS**
- Minimum Diploma/ Degree of relevant study
- Proven experience in team leadership or operation management
- Strong problem-solving skills and ability to resolve customer issues quickly.
- Excellent communication and coaching abilities.
- Proficient in Microsoft Office (Excel, Word).
- Experience in resume editing or related fields is a plus.
- This position is based in Bandar Utama, Damansara

**BENEFITS**
- Extra allowances
- Have the potential to earn performance-based bonuses
- Enjoy flexibility in work arrangements, promoting a healthy work-life balance
- Training Provided
- Laptop and Mobile Handphone are provided by company
- 2 days WFH

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

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