Customer Service Coordinator

1 week ago


Pasir Gudang, Malaysia Infinity Logistics & Transport Sdn Bhd Full time

**Infinity Logistics & Transport Sdn Bhd**

**Infinity Logistics & Transport Sdn Bhd** are a **leading logistics provider** in Malaysia with a strong presence across **Southeast Asia and 15+ countries**. Our services include **Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services**.

**Why Join Us?**
Top 5 Global Flexitank Producer
Largest Malaysia-Thailand Landbridge Service Provider
Major NVOCC Player in Port Klang
Leading 20’ High Cube Container Operator in SEA

Location: Pasir Gudang

**Job Responsibility**
- Manage the **entire shipment fulfillment process**, including **import and export documentation**, from job receipt to shipment tracking and ensuring timely delivery.
- Communicate regularly with customers to provide **shipment status updates** and address inquiries.
- Handle and resolve complex issues such as **shipment delays, cargo damage**, or **customs-related problems** to ensure high levels of customer satisfaction.
- Coordinate with **internal divisions** and **external vendors** for customs clearance, and work closely with the **operations team, haulage providers**, or **transporters** to ensure timely and efficient shipment delivery.

**Requirements**:

- Minimum **SPM qualification**.
- At least **2 years of working experience** in import and export customer service.
- Strong **attention to detail**.
- Good communication skills in both **English** and **Bahasa Melayu**.
- Ability to work **independently with mínimal supervision**.

**Job Types**: Permanent, Fresh graduate

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

Application Question(s):

- What is your salary expectation?

Work Location: In person



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