Guest Relations Officer

**GUEST RELATIONS MANAGER** Mandarin Oriental Kuala Lumpur is looking for a Guest Relations Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the...

Guest Relations Manager- - JR-04048RoomsFull timePermanentMandarin Oriental, Kuala Lumpur- **GUEST RELATIONS MANAGER** - Mandarin Oriental Kuala Lumpur is looking for a Guest Relations Manager to join our Front Office team. - Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting...

GUEST RELATIONS MANAGERMandarin Oriental Kuala Lumpur is looking for a Guest Relations Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin...

GUEST RELATIONS MANAGERMandarin Oriental Kuala Lumpur is looking for a Guest Relations Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin...

Supports the Guest Relations Manager - Supervises and leads the Guest Services Agents - Attends briefings/ meetings (Management Meeting, Operations Briefing) and updates management on Guest Relations activities - Promotes importance of Guest Relations amongst other guest contact departments i.e. Housekeeping and Food & Beverage etc. - Continuously monitors...

**Job Requirement**: - Minimum SPM or Diploma in Tourism Management - Minimum 2 years successful track record at a managerial level - Excellent communications skill for both written and verbal. Multiple language skills are preferred - Able to work under pressure - Self-starter, results oriented and also a team player - Pleasant personality with good...

Responsible to meet and greet guests - To obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio - To ensure guests’ stays are comfortable and guest needs are met - To maintain quality and personal services at all times - Ensure effective implementation of the IMS policy...

Report directly to the Front Office Manager / Duty Manager on all matters relating to guest occupancy status, cashiering and guest information services. - Interact with all guests on all matters relating to rooming, cashiering and guest information services. - Ensure that all guest information is complete upon arrival, including name, address and method of...

Position Overview:As the Reservation and Guest Relations Manager, you will be responsible for overseeing and managing both the centralised reservation system and guest relations department of our hotel. You will lead a team dedicated to providing exceptional customer service to guests while maximising room occupancy and optimizing revenue through strategic...

**Additional Information** **Job Number**25171742 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...