Application Maintenance/production Support

2 days ago

Kuala Lumpur, Malaysia Rapsys Technologies Full time

**Domain: Core Banking**
**Sub-Domain: L3 Support**
**Type of Work: L3 Support**
**Experience Level: Junior (3-5 years)**
- **Key Responsibilities**:_

Incident Resolution:
Troubleshoot issues related to payment processing and integration, ensuring quick restoration of services.

Application Maintenance:
Monitor system health and performance metrics to preemptively address potential issues.

Development Support:
Support ongoing projects related to payments and integrations.

DevOps Implementation:
Participate in DevOps initiatives to automate deployment processes and improve overall efficiency.
Collaborate with the team to streamline continuous integration and deployment pipelines.

ALDON Automation:
Utilize ALDON for managing software deployments on the AS400 platform, ensuring controlled and efficient change management.
Document deployment processes and contribute to the improvement of automation scripts.

Collaboration and Communication:
Work closely with cross-functional teams, including developers, operations, and business analysts, to resolve issues and implement changes.
Communicate effectively with stakeholders to provide updates on incident statuses and resolution timelines.

Documentation:
Maintain accurate documentation of incidents, resolutions, and standard operating procedures (SOPs) for knowledge sharing and future reference.
Assist in creating training materials and resources for junior team members.

**Required Skills and Qualifications**:
Technical Skills:
Proficiency in RPG, C, and Java programming languages, with a solid understanding of AS400 and DB2 databases.
Basic knowledge of DevOps practices and tools for automation and CI/CD.

Experience with ALDON:
Familiarity with ALDON for software deployment and version control on the AS400 platform.

Payments Knowledge:
Understanding of payment processing systems and the ability to troubleshoot related issues.

Problem-Solving Ability:
Strong analytical skills to identify root causes of incidents and develop effective solutions.

Communication Skills:
Effective communication and interpersonal skills for collaboration with various teams.

Importance of the Role:
**Experience**:

- L3 Support: 1 year (preferred)
- ALDON: 1 year (preferred)
- Java: 1 year (preferred)

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