Application Maintenance
1 day ago
Experience: 3–5 Years
Location: Malaysia
Industry: Banking (Mandatory)
We are hiring an experienced Application Maintenance / Production Support Engineer to manage and support mission-critical banking applications. The ideal candidate must have strong expertise in L2 support, server environments, databases, and scripting, with the flexibility to work in shift-based operations.
Key Responsibilities- Provide L2 production support for banking applications, ensuring timely resolution of incidents, service requests, and system issues.
- Monitor application performance, logs, server health, and batch processes to ensure seamless operations.
- Troubleshoot issues related to Jboss or WebLogic application servers, Webservers, and Java-based application environments.
- Support applications hosted on Unix/Linux platforms by performing log analysis, process checks, deployments, and environment validations.
- Execute and optimize SQL queries for Oracle, MSSQL, or MySQL databases.
- Develop and enhance Shell scripts for automation, monitoring, and operational activities.
- Coordinate with development, infrastructure, and vendor teams for issue resolution and enhancements.
- Ensure adherence to SLA, compliance, and operational controls required within banking environments.
- Prepare root cause analysis (RCA) documents and maintain production support documentation.
- Participate in shift rotations, including night shifts and weekend on-call support as required.
- 3–5 years of hands-on experience in Application Maintenance / Production Support roles.
- Expertise in Jboss or WebLogic, Webservers, and Java application support.
- Strong knowledge of Oracle / MSSQL / MySQL databases and ability to write/execute SQL queries.
- Proficiency in Shell scripting and working on Unix/Linux operating systems.
- Mandatory:
- Strong experience working in L2 support
- Willingness to work in shifts
- Experience supporting applications hosted on Webservers and Java servers
- Mandatory: Banking domain experience.
- Strong analytical, troubleshooting, and communication skills.
- Ability to work under pressure and manage high-severity incidents.
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