Technical Support

6 days ago

Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

**Responsibilities**:

- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Deliver the best customer experience by adhering to the Company policies and procedures.

**Qualifications & Requirements**
- Diploma/Degree in Computer Science/IT
- Additional certifications in Microsoft, Cisco or Linux or similar is added advantage
- Minimum of 3 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Able to troubleshoot client-server environment using event viewer and other log reading tools

**Job Type**: Internship
Contract length: 12 months

**Salary**: RM3,800.00 - RM5,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- Convenience to work in Quill 9, PJ?
- Please share your notice period. (Immediate/2 weeks/1 month/2 months)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support (L2/L3): 3 years (preferred)

**Language**:

- Mandarin (preferred)

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