Technical Support Specialist

2 weeks ago

Petaling Jaya, Malaysia PRISM+ Full time

**Responsibilities of Technical Support Specialist but are not limited to**:

- Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers.
- Maintaining and repairing IT equipment and peripheral devices.
- Be on-site to conduct diagnosis on monitor issues and provide technical resolutions for customers as and when required.
- Identifying and troubleshooting system failures or bugs and providing clear solutions to restore functionality.
- Maintaining records of repairs and fixes for future reference.
- Participate in providing timely technical support and guidelines to customers on the correct usage or setup of monitors based on known hardware compatibilities issues/workaround.
- Conducting monthly stock counts for spare parts at the warehouse, updating inbound spare parts items on the warehouse portal, and submitting spare parts orders for onsite repair consignments.
- Handling related ad-hoc tasks, such as company asset management for laptops and monitors, troubleshooting for office laptops, TVs, and monitors, and other tasks related to return merchandise authorizations (RMA) as required.
- Coaching and mentoring new hires in terms of product knowledge and technical support skills, thereby providing strong technical support to assist the customer service team in effectively resolving customer issues.

**Requirements**:

- Diploma in Electronics/Computer Engineering, or any relevant course of studies.
- At least 2-3 years’ experience of Technical Support role in fields relevant to this position.
- Strong understanding of Television, Monitors and Sound Bars technical and product specification.

**Benefits**
- Annual outpatient benefit (Includes dental and optical benefits)
- Birthday leave
- Performance bonus
- Annual increment

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