Euc Technical Specialist

3 days ago

Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Technical Specialist - EUC**

**Reporting To : Head of EUC Service Delivery**

**Office Location: Dataran Hamodal, PJ (mínimal travelling within Klang Valley is required)**

**Salary Range: RM4.5k - RM6k**

**Race: Open**

**Role & Responsibilities**:

- Subject Matter Expert on focus product, build of customer SOE.
- Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.
- Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.
- Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal writeup, customer presentations, clarifications, proof of concepts and other related activities.
- Provide technical advice and support to Level 1, 2 and 3 Engineers.
- Customer support on-site and off-site and provide remote troubleshooting if needed.
- Attend to high severity incidents on and off-site.
- Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.
- Lead problem management and resolution in the support product.
- Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.
- Liaise with principal and being technical champion for assigned solution/ products/ technology.
- Liaise with internal or 3rd party deployment team to ensure success deployment of projects.
- Interface with customer to provide consultancy services.

**Requirements**:

- Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
- Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.
- Designing and implementation experience in SOE and Network image deployment.
- Good command of both spoken and written English.
- Good documentation and proposal writing skills.
- Good inter-personal and communications skill with all levels.
- Self-motivated, self-driven and able to work independently with mínimal supervision.
- Willing to work under tight schedule to meet stringent project timeline.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM4,500.00 - RM6,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Microsoft and hardware: 3 years (required)
- managing SCCM. ManageEngine and other EUC tools: 3 years (required)

License/Certification:

- Professional certificate - Microsoft / CompTIA (required)

Willingness to travel:

- 25% (required)

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