Technical Support Specialist
3 days ago
Technical Support Specialist (Junior)
Selangor - Kelana Jaya
**Responsibilities**:
Position Summary
The Technical Support Specialist will be part of a team responsible for providing
external customers.
**Responsibilities**:
- Serve as the primary point of contact with external customers in relation to
deployed solutions.
- Ensures exceptional customer interactions by handling all incoming
communications in an efficient and professional manner; answering, escalating or
redirecting appropriately.
- Ability to analyze, troubleshoot and determine resolution for technical issue
- Provide end-to-end ownership for the customer engagement by coordinating
activities with other primary support functions and escalations.
- Create, track, audit and resolve inquiries/issues, while interacting with
teammates to clarify/resolve issues on behalf of the customer.
- Perform other duties as assigned.
**Requirements**:
- A Bachelor’s Degree or Master’s Degree in Information Technology, Computer
Science or related field is preferred.
preferably working directly with end
- users in an enterprise environment.
- Ability to manage competing priorities and activities effectively.
- Must have strong experience supporting end-user software and computing
devices; including laptops, tablets and mobile phones.
- Must have excellent interpersonal and communications skills.
- Must be customer service oriented and have the ability to build credible
relationships with team members and end
- users.
- Related certifications such as Salesforce Admin, ITIL will be an added advantage
**Job Types**: Full-time, Contract, Internship, Fresh graduate
Contract length: 36 months
**Benefits**:
- Maternity leave
- Work from home
Schedule:
- Day shift
- Flexible hours
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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