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Technical Support Specialist

3 weeks ago

Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution driven tools.

**Job Description**:

- Support regional subsidiaries, distributors and customers on Industrial Printing devices and related solutions that KM group carries, resolving their issues in a timely manner.
- Be the liaison person for related escalations
- Provide technical information to improve service quality and productivity of regional subsidiaries and distributors
- Provide technical consultation to pre-sales (and post-sales) of regional subsidiaries and distributors.
- Support regional subsidiaries and distributors to launch new products.
- Provide technical training on Industrial Printing devices and related solutions that KM group carries to regional subsidiaries and distributors.
- Work with cross-functional teams to meet project milestones and deadlines as necessary

Essential Job Functions:

- Perform escalation of queries when required, and to continuously monitor and assist in the progress of the query till a satisfactory reply has been retrieved for regional subsidiary or distributor.
- Provide on-site support for installation in each regional subsidiary and distributors until initial printing quality becomes stable.
- Troubleshoot, reproduce and help resolve issues raised by regional subsidiaries or distributors.
- Receive technical information from Japan headquarter / manufacturer, and provide necessary suggestion to regional subsidiaries and distributors to enhance service quality and productivity
- Provide ad hoc consultations (both presales and post sales) to regional subsidiaries or distributors with regards to Konica Minolta Industrial Printing hardware, related software, and related technologies
- Conduct classroom and remote training to subsidiaries or distributors on Industrial Printing devices and related solutions that KM group carries.
- Work closely with cross-functional teams to meet project milestones and deadlines.
- Maintain expert level knowledge of both hardware and software that deal with devices that KM group carries.
- Any other duties as deemed fit by management.

Job Requirement:

- Degree/Diploma in Engineering/Computing Science/Information Systems or related technical areas
- Min. 4 years of working experience in printing industry
- In depth understanding and field service experience in Industrial Printing devices
- Work experience in Commercial Printing, or Label/ Packaging Printing Industry will be advantageous
- Experience of class-room trainer will be advantageous
- Good interpersonal and customer handling skills
- Strong analytical and problem solving ability
- Fast learner, flexible and adaptable
- Responsible attitude and a willing-to-help-others mind set
- Willing to travel

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Service technician: 2 years (required)

Willingness to travel:

- 75% (preferred)