Client Technical Support Specialist

2 days ago

Petaling Jaya, Malaysia TACHub Systems (Asia) Pte Ltd Full time

**Location**: Petaling Jaya
**Employment Type**: Full-Time
**Industry**: IT Industry

We are looking for a dedicated and technically skilled **Customers Technical Support Specialist** to join our IT support team. This role involves providing Level 1 and 2 support to end-users, managing IT systems and infrastructure, and ensuring customer satisfaction through timely issue resolution and preventive maintenance.

**Key Responsibilities**

**Technical Support**
- Provide **remote and onsite Level 1/2 technical support** to end-users for hardware, software, OS (Windows, Linux, macOS), and network-related issues.
- Respond to **IT support tickets** and service requests in a timely and professional manner.
- **Monitor, maintain, and troubleshoot** servers, PCs, laptops, networking equipment, and other IT infrastructure.
- Escalate unresolved issues to **Level 2 or 3 engineers**when necessary.
- Required to work after regular hours and or specific Stand-by duty, in line with the global business needs
- stand-by duty allowance will be provided.

**System & Infrastructure Management**
- Perform **regular system updates, backups, patching**, and preventive maintenance tasks.
- Manage user accounts and access rights using **Active Directory (AD)** or equivalent systems.
- Maintain accurate and up-to-date **IT documentation**, asset lists, service reports, and maintenance records.
- **Monitor and manage** IT equipment inventory and usage.

**Project & Client Coordination**
- Assist in **project planning**, scheduling, and technical documentation with engineers.
- Conduct remote/onsite inspections and preventive maintenance on customers' environment.
- Provide **user training** post-project implementation or upon request.
- Update the **technical calendar** and coordinate duty schedules to ensure full support coverage.

**Requirements**:

- Relevant experience in IT support with **basic networking knowledge**.
- Familiarity with **server systems**, networking (routing, switching, VPN, firewalls), and hardware platforms.
- Understanding of common end-user devices (laptops, printers, VoIP, USB devices, etc.).
- Strong **troubleshooting and diagnostic skills** for software, OS, and hardware issues.
- Able to work **independently** in fast-paced and high-volume environments.
- Meticulous, organized, and able to meet **tight deadlines**.
- Willing to work **after office hours or on standby**, based on global business support needs (no shift work required).
- **Immediate availability** or short notice is highly preferred.

Application Question(s):

- Kindly provide your expected salary for the position.

Work Location: In person

Expected Start Date: 08/01/2025

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