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Team Leader
3 weeks ago
Ensure key directions from the Management are followed through and accomplished.
- Manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required standards and sales targets,
- to offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators.
- Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
- Conducting performance appraisal for the team.
- Compiling reports on team’s performance.
- Also needs to understand agent's problems and weaknesses and address these.
- Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business.
Job Requirements
- Work Experience: Minimum 2-5 years of Call centre experience
- Diploma or Degree with minimum 2 years’ experience in Contact Centre environment with at least 1 year in Sales Oriented Operations.
- Fluent in written and spoken English and any other languages would be advantageous.
- Able to work well under pressure in a fast-paced environment.
Salary & Benefit:
- EPF
- Socso
- Annual leave
- Medical leave
- Yearly Bonus
Interested please Call Or WhatsApp's Name - 0163551087 (Miss Priyaa)
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM3,500.00 - RM8,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
- Flexible hours
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Salary**: RM3,000.00 - RM8,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Flexible hours
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus