Market Lead

7 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
As Market Lead, you will provide overall leadership to our Malaysia Trust & Safety Operations team. Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. This is a senior leadership role where you will lead, develop and grow the team, ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
1. Contribute to the strategic planning for the business at the respective market level
2. Develop and implement operations processes based on the strategic plans for the business
3. Communicate and implement the operating policies and processes to drive service, efficiency, and quality metrics while ensuring team compliance
4. Assist Cluster Lead and work with XFN teams to implement plans and policies
5. Monitor and analyze key indicators of team performance to meet the goals and ensure continuous improvement
6. Lead and manage resources in the team to accomplish operations and business goals
7. Maintain wellbeing of the team by working closely with the relevant parties and implementing wellness programs
8. Have regular coaching with team members for continuous performance improvement purpose

**Qualifications**:
Minimum Qualifications
1. You have experience recruiting, leading, mentoring and developing high performing teams, including managing people managers
2. You are detail-oriented and comfortable using data to analyse performance and using insight to drive performance
Preferred Qualifications
1. Preferably possess knowledge of Six Sigma / Lean processes & continuous improvement methodologies
2. You possess exceptional interpersonal, customer service, and communication skills with a passion for delivering a high standard of service.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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