Spa Receptionist

2 days ago

Kuala Lumpur, Malaysia Hw Spa And Massage Full time

**ONLY FOR MALAYSIAN FEMALE**

**Key Responsibilities**

**Guest Service & Front Desk Operations**
- Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
- Provide detailed information on spa services, treatments, promotions, and operating hours.
- Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
- Manage the spa schedule and ensure smooth coordination with therapists on duty.
- Promote and upsell spa treatments, products, and packages to maximize revenue.

**Night Shift Duties**
- Handle late-night walk-in guests and last-minute bookings.
- Ensure all daily transactions, reports, and records are accurately completed before closing.
- Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
- Monitor and report any irregularities, safety, or maintenance issues to management.
- Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

**Administrative & Communication**
- Record guest preferences and feedback to enhance future visits.
- Maintain proper stock levels of spa retail items and amenities.
- Prepare daily sales and activity reports for the Spa Manager.
- Ensure confidentiality and professionalism in all guest interactions.

**Requirements**:

- Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
- Previous experience in a hotel, spa, or wellness center front desk is an advantage.
- Excellent communication and customer service skills.
- Able to work independently with mínimal supervision during night hours.
- Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
- Pleasant personality, well-groomed, and service-oriented.
- Willing to work night shifts, weekends, and public holidays.

**Work Schedule**
- 2 days off a week

**主要职责**

**宾客服务与前台运营**
- 热情迎接宾客，协助办理水疗登记与结账手续。
- 向宾客详细介绍水疗疗程、促销活动及营业时间。
- 处理电话、现场及线上预约、咨询与取消事宜。
- 管理当日预约表，与治疗师协调时间安排。
- 推介及销售疗程、配套及产品以提升销售额。

**夜班职责**
- 接待夜间到访宾客及临时预约。
- 确保每日交易、报表及记录在交接前准确完成。
- 维持接待区、理疗室及公共区域的整洁与整备状态。
- 监控并报告任何异常、安全或维修问题。
- 协助每日收银结算，确保现金与信用交易无误。

**行政与沟通**
- 记录宾客喜好与反馈，以提升服务品质。
- 管理零售商品及水疗用品的库存。
- 每日准备销售与营运报告，提交予水疗经理。
- 对宾客资料与内部事务保持高度保密与专业态度。

**任职要求**
- 至少具备 SPM 或同等学历；拥有酒店或相关专业文凭者优先。
- 拥有酒店、水疗中心或健康中心前台经验者优先。
- 具备良好的沟通能力与顾客服务意识。
- 能独立工作，适应夜班及较少监督的工作环境。
- 精通英文及马来文，会中文或其他语言者更佳。
- 仪容整洁、态度亲切、服务意识强。
- 能接受夜班、周末及公共假期排班工作。

**工作时间**
- 夜班时段：晚上 8:00 至早上 3:00（视运营需求而定）
- 一周休两天

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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