Spa Receptionist

3 hours ago

Bukit Jalil Kuala Lumpur, Malaysia Health world spa and massage Full time 30,000 - 60,000 per year

主要职责

宾客服务与前台运营

  • 热情迎接宾客,协助办理水疗登记与结账手续。
  • 向宾客详细介绍水疗疗程、促销活动及营业时间。
  • 处理电话、现场及线上预约、咨询与取消事宜。
  • 管理当日预约表,与治疗师协调时间安排。
  • 推介及销售疗程、配套及产品以提升销售额。

夜班职责

  • 接待夜间到访宾客及临时预约。
  • 确保每日交易、报表及记录在交接前准确完成。
  • 维持接待区、理疗室及公共区域的整洁与整备状态。
  • 监控并报告任何异常、安全或维修问题。
  • 协助每日收银结算,确保现金与信用交易无误。

行政与沟通

  • 记录宾客喜好与反馈,以提升服务品质。
  • 管理零售商品及水疗用品的库存。
  • 每日准备销售与营运报告,提交予水疗经理。
  • 对宾客资料与内部事务保持高度保密与专业态度。

任职要求

  • 至少具备 SPM 或同等学历;拥有酒店或相关专业文凭者优先。
  • 拥有酒店、水疗中心或健康中心前台经验者优先。
  • 具备良好的沟通能力与顾客服务意识。
  • 能独立工作,适应夜班及较少监督的工作环境。
  • 精通英文及马来文,会中文或其他语言者更佳。
  • 仪容整洁、态度亲切、服务意识强。
  • 能接受夜班、周末及公共假期排班工作。

工作时间

  • 夜班时段:晚上 5:00 至早上 3:00(视运营需求而定)
  • 一周休两天

Key Responsibilities

Guest Service & Front Desk Operations

  • Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
  • Provide detailed information on spa services, treatments, promotions, and operating hours.
  • Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
  • Manage the spa schedule and ensure smooth coordination with therapists on duty.
  • Promote and upsell spa treatments, products, and packages to maximize revenue.

Night Shift Duties

  • Handle late-night walk-in guests and last-minute bookings.
  • Ensure all daily transactions, reports, and records are accurately completed before closing.
  • Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
  • Monitor and report any irregularities, safety, or maintenance issues to management.
  • Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

Administrative & Communication

  • Record guest preferences and feedback to enhance future visits.
  • Maintain proper stock levels of spa retail items and amenities.
  • Prepare daily sales and activity reports for the Spa Manager.
  • Ensure confidentiality and professionalism in all guest interactions.

Requirements

  • Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
  • Previous experience in a hotel, spa, or wellness center front desk is an advantage.
  • Excellent communication and customer service skills.
  • Able to work independently with minimal supervision during night hours.
  • Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
  • Pleasant personality, well-groomed, and service-oriented.
  • Willing to work night shifts, weekends, and public holidays.

Work Schedule

  • Night shift: 5:00 PM – 3:00 AM (subject to operational needs)
  • 2 days off a week

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