Spa Receptionist

1 week ago

Kuala Lumpur, Malaysia BaliAyu Spa Sanctuary Sdn. Bhd. Full time

Job Descriptions:
Properly open and close spa each day according to Standard Operating Procedures.
Monitor the appointment bookings to insure proper staffing for spa services.
Provide clients with knowledge of different types of available spa packages and suggest appropriate spa therapies for individual guest.
Accurately book, change, confirm and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Utilize spa computers with skill and proficiency.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well-organized work area.
Maintain a positive attitude and contribute toward a quality work environment.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
To perform any other duties as required by the manager from time to time.

Job Requirements:
Able to speak English & Bahasa Malaysia. (Mandarin is optional)
Has good initiative and able to work independently.
Pleasant personality.
Experience in customer service. (optional)

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From RM2,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations:
Wear mask and sanitized regularly.

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