Customer Service Reservation Officer Setia Alam

4 days ago

Setia Alam, Malaysia Tripfort M Sdn Bhd Full time

**Responsibilities**:

- Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated.
- Monitor call handling so that opportunities in up-selling are maximized.
- Communicate with guest ,bookers ,travel agents and inter
- department colleagues on room reservation related matters ,i.e room requirments, special request ,billing instructions ,payment collection etc
- Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservation
- Process room reservation with utmost accuracy,attention to details and speed
- Provide assistance to the team for special requests or problems that may arise in the department.

**Requirements**:

- With experience as hotel reservations are encouraged to apply.
- Fresh Graduates, Part Time, Internship are welcome
- Good command in written and spoken English and Bahasa Malaysia.
- Pleasant disposition and excellent interpersonal and communication skills.
- Meticulous and with good follow-up skills.
- Positive work attitude and able to work in a team environment

Job Benefits:

- Double Pay on Public Holiday
- RM1800 - RM2200
- Work On Shift
- EPF/Sosco
- Work 6 days a week
- 14 days annual leave after confirmation

**Job Types**: Full-time, Part-time, Permanent, Internship, Fresh graduate, Student job
Contract length: 12 months
Part-time hours: 8 per week

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Setia Alam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

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