Telesales (B2b)

**YOUR TASKS/RESPONSIBILITIES**:

- Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
- Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls.
- Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.
- Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
- Adhere to regional standards on profit margins and discount guidelines.
- Open new accounts and ensure they trade profitably.
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
- Any deviation from this tariff requires management agreement and justification. Customer Information Maintenance & Reporting.
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
- Ensure that customer information is maintained accurately on the customer database.

**REQUIREMENTS**:

- 1-2 years of experience in servicing corporate/B2B client.
- Experience working in Contact Centre (Outbound) Environment.
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well - developed relationship skill and ability to network with multiple levels of an organization and other business units.

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,800.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience working as telesales for B2B?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- TeleMarketing: 1 year (preferred)