Guest Experience Manager

2 weeks ago

Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

Summary

Come and join us in our journey as we care for people so they can be their best We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt House Kuala Lumpur, Mont Kiara
- is the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont’ Kiara, an affluent suburb located 5km from downtown Kuala Lumpur, the hotel features approximately 298 guestrooms, a three-meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool.

We are looking for talents to join as Lead Host - Duty Managers in Hyatt House Kuala Lumpur, Mont’Kiara. We are looking for people who are passionate and able to deliver excellent customer service in a fast paced environment. Here in Hyatt House Kuala Lumpur, we CARE for the safety and wellbeing of our guests and aim to create a memorable experience for our guests. We WANT team players who are able to multitask between the areas of front office guest relations duties, food and beverage service and delivering guest services that represent hospitality at its best More so than ever, we are now looking for individuals who have a positive attitude, who are ready to face challenges and who want to work hard to develop their careers with Hyatt
- recognized as one of the best hotel companies to work for If this is YOU, WE WANT YOU

**What we offer**:

- Fun and exciting work environment
- Intensive training in area of specialization with customized personal learning plan
- Coaching and mentoring
- Exposure to various multitasking tasks
- Opportunity to participate in various leadership programs
- Participation in Hyatt’s programs and initiatives

**Qualifications**:
Key Requirements and Qualifications:

- Possess a Diploma or Degree in Hotel / Tourism Management or any major related field
- Previous experience working in hotels, restaurants or similar large establishments is an added advantage
- A good working knowledge of English Language/ Proficiency in local language may be required
- A critical person with utmost attention to details
- Pleasant personality and good work attitude
- Values teamwork and able to motivate team members to achieve goals
- Provides daily supervision, direction and leadership to all House Hosts of the hotel
- Daily briefing and share important arrival guest, guest feedback, NPS score, World of Hyatt enrolment target and compliment Gallery Host who perform well
- Acts as Manager on Duty in the absence of the Hotel Managers and General Manager
- Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
- Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

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