Music School Centre Sales Manager

1 week ago

Johor Bahru, Malaysia APNKL Full time

Music School Centre Sales Manager / Assitant Sales Manager

Working Hours:9:00 AM - 7:00 PM / 10:00 AM - 8:00 PM

Compulsory weekend work

Rest days on weekdays (back-to-back off days)

Working Days: 5 days per week

Location: Mainland Singapore

Industry: Retail Music School

Basic Salary Range: SGD 4,000 - 4,500 (Open to negotiation)

Job Description:
1. Performance Enhancement and Feedback
- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.

2. Enhance Centre Experience
- Administering and overseeing logístical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.

3. Sales and Growth
- Achieve assigned monthly lead generation, sales/ enrolments, and lead-conversion targets, in addition to any other targets that the management may set concerning center growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their management-assigned targets

4. Workplace Culture and Etiquette
- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.

5. Customer Relationship Management
- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.

6. Communication and Transparency
- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.

7. Curriculum System
- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.

Documentation and Reporting
- Tracking and reporting team evaluations, development, and improvement plans.

8 Ad
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- Performing and fulfilling additional duties as assigned by the Management.

Requiremnts:
Able to communicate in English, is able to communicate in Mandarin is bonus

Preferable to have sales expereince in education indusrty

Must Stay in Singapore

Pay: RM13,000.00 - RM15,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Are you able to start immediately?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

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