Application Support Specialist

1 week ago

Kepong, Malaysia Eurasian Consultancy Full time

**Position** : Application Support Specialist

**Salary** : RM 3,000 - RM 4,200

**Location** : Desa Aman Puri, Kepong

**Working Hours** : Monday - Friday (8.30am - 5.30pm)

**Responsibility**
- Required to assist with onsite installation of systems especially to new clients.
- Perform onsite training to clients and presentation to new and existing clients on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system

**Requirement**
- **Fresh graduates are welcomed**:

- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Possess experience in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.
- Able to work on standby (oncall) roster duty to support overseas users remotely

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- SQL: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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