Assistant Outlet Manager

6 days ago


Johor Bahru, Malaysia AnMour Cafe Full time

**Job Scope**:

- Oversee daily front-of-house (FOH) operations to ensure smooth and efficient service.
- Supervise, guide, and train service staff including waiters, cashiers, and hosts.
- Maintain high standards of customer service, cleanliness, and food safety at all times.
- Handle customer feedback professionally; resolve complaints and escalate issues when necessary.
- Assist with staff scheduling, roster planning, and shift assignments.
- Coordinate closely with the kitchen team to ensure accurate and timely order delivery.
- Monitor FOH inventory (e.g., utensils, napkins, POS supplies) and request replenishments as required.
- Perform accurate opening and closing procedures, including cashiering and end-of-day reporting.
- Support on-site marketing or promotional activities when needed.

**Requirements**:

- Previous experience as a Supervisor or Senior Service Crew in the F&B industry.
- Strong leadership, communication, and team management skills.
- Fluent in Bahasa Malaysia and/or English (additional languages are an advantage).
- Customer-focused with good problem-solving and conflict resolution skills.
- Willing to work shifts, weekends, and public holidays.
- Familiar with POS systems and standard restaurant service protocols.

Pay: From RM4,000.00 per month

**Benefits**:

- Additional leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person



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