Outlet Manager

5 days ago

Kuala Selangor, Malaysia AYAM GEPUK (M) SDN. BHD. Full time

**PAK GEMBUS** Restaurant is a fast-growing brand with over 60 OUTLETS across Kuala Lumpur, Negeri Sembilan, Kedah, Selangor, Kelantan, Melaka, Perak, Johor, and Penang—and we’re just getting started

With ambitious plans for further expansion, we’re on a mission to bring our unique flavors to even more locations. At the heart of our journey is a deep commitment to nurturing talent and providing exciting career growth opportunities for our team members, as we build a dynamic future together.
- Join us as we expand and create success stories along the way_

**Job description Responsibilities**:

- Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.
- Ensure the restaurant is fully prepared, stocked, and ready for service.
- Provide prompt, courteous customer service, maintaining high food and beverage quality standards.
- Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.
- Address and resolve customer complaints professionally and efficiently.
- Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.
- Monitor team attendance, conduct staff training, and ensure compliance with company policies.
- Analyze sales data, maximize sales opportunities, and meet targets.
- Prepare and submit daily reports on staff, sales, inventory, and any operational issues.
- Perform end-of-day procedures and other tasks as assigned by management.

**Requirements**:

- Min SPM with 2 years of managerial experience in Food & Beverages
- Strong leadership and coaching abilities.
- Positive attitude and eagerness to learn.
- Willing to work overtime and on public holidays if required.
- Able to join training at Kuala Lumpur.
- Strong presentation, communication, problem-solving, and time-management skills.
- Team player, able to work independently and under pressure.
- Proficient in English and Malay, both written and spoken.
- Computer literate.
- Confident, proactive, and capable of meeting tight deadlines.
- Owns transport and willing to travel.

**Others Benefits**:
Hostel provided | Profit Sharing up to RM4k | Yearly incremental | Performance Bonus | Daily Meal | Panel Clinic | Hospitalization Coverage | Career Development

Pay: Up to RM2,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus

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