Service Scheduler

7 days ago

Shah Alam, Malaysia Mettler Toledo Full time

Service Scheduler (Internship)

**Location** Shah Alam, Selangor

**Date posted** January 24, 2025

**Job ID** 18414

**Our Opening and Your Responsibilities**
- Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability.
- Communicate effectively with customers to provide updates on service order status and address any concerns or questions.
- Optimizing available field service resources by assigning service assignments to technician dashboard
- Follow up on open orders (RFS status) for unplanned service order and (incomplete status) for all type of service orders.
- Coordinate with SCM for part transfer request to right tech location and ensure part consumed by tech in DSM.
- Managing job loading, productivity and workload distribution across FST which maximise field force efficiency.
- Collaborate with Field Service tech and scheduler to ensure route optimization/planning reducing technician’s windshield to wrench ratio.
- Adhering to SLA and response time as per service contract agreement
- Handle emergency service requests and resolve scheduling conflicts as they arise.
- Provide exceptional customer service and support to both internal and external stakeholders.
- Backup team member on Planned service job scheduling in their absence.

**What You Need to Succeed**

**Mandatory**:

- Diploma or degree holder
- Fresh graduate/with experience

**Competencies**
- Good Interpersonal and Verbal/Written Communication skills
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Team player with a positive attitude and a customer-focused mindset.
- Strong organizational and multitasking skills with attention to detail.

**Our Offer to You**
- Our internship programme do provide monthly fixed allowance.
- We are seeking a motivated intern for a 6 month internship program.
- If you are shortlisted, we will get in touch with you.

**About Mettler Toledo**

**Equal Opportunity Employment**

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

  • Environmental Service Worker

    1 day ago

    Shah Alam, Malaysia CHAN AUTO SERVICE BODYWORKS SB Full time

    **Company Overview**: Our company is a automotive company. Dealing with automobile insurance claim, mudguard, knocking and spraying. **Company snapshot**: Working days: Monday to Saturday. Working hours: Mon to Fri from 9am till 6pm Sat from 9am till 3pm **Benefits**: Medical, Incentive, Bonus, Company Trip etc. - **Performing inspection and maintenance...

  • Retail Operation Supervisor 运营主管

    3 days ago

    Shah Alam, Malaysia Supermom Management Service Full time

    1. **Store Operations Management** - Oversee daily store operations, ensuring proper opening and closing procedures - Maintain store cleanliness and visual merchandising standards - Assist with implementing sales strategies and promotional campaigns 2. **Sales & Performance Management** - Lead the sales team to achieve daily, weekly, and monthly sales...

  • Malaysia - Accountant

    1 day ago

    Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 30,000 - 60,000 per year

    Who are Inchcape?At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network...

  • Technician/mechanic (Automotive)

    2 weeks ago

    Shah Alam, Malaysia Isuzu Service Centre Sdn Bhd Full time

    **Job Responsibilities: - ** - To conduct maintenance service in accordance to allocation by Workshop Job Controller. - To conduct major maintenance or repair in accordance to respective skill level and training matrix. - To punch “start” and “end” job to ensure the timing stated in “Labour Time Guide”. - To conduct electrical and mechanical...

  • Automotive Mechanic

    3 days ago

    Shah Alam, Malaysia Isuzu Service Centre Sdn Bhd Full time

    **Job Responsibilities: - ** - To conduct maintenance service in accordance to allocation by Workshop Job Controller. - To conduct major maintenance or repair in accordance to respective skill level and training matrix. - To punch “start” and “end” job to ensure the timing stated in “Labour Time Guide”. - To conduct electrical and mechanical...

  • Technician/mechanic (Automotive)

    7 days ago

    Shah Alam, Malaysia Isuzu Service Centre Sdn Bhd Full time

    **Job Responsibilities: - ** - To conduct maintenance service in accordance to allocation by Workshop Job Controller. - To conduct major maintenance or repair in accordance to respective skill level and training matrix. - To punch “start” and “end” job to ensure the timing stated in “Labour Time Guide”. - To conduct electrical and mechanical...

  • Customer Service Executive

    1 day ago

    Shah Alam, Malaysia Atlas Copco (Malaysia) Sdn. Bhd. Full time

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** We are hiring a Customer Service Executive/Planner to join...

  • Maintenance Electrical Technician

    7 days ago

    Shah Alam, Malaysia Anshin Steel Service Centre Sdn Bhd Full time

    **Working Hours** - Morning Shift: 8.00am-4.30pm (Normal), 4.30pm - 8pm (Overtime) - Night Shift: 8.00pm-4.30am (Normal), 4.30am - 8am (Overtime) - Monday to Sunday (Rest 1 day Per Week, Follow Schedule) **Working Location** - Anshin Steel Service Centre Sdn Bhd, Shah Alam Seksyen 15 **Responsibilities**: - Daily inspection of the machines, equipment and...

  • Service Advisor

    1 week ago

    Shah Alam, Malaysia BERMAZ AUTO BERHAD Full time

    **Job Requirement**: - At least 1 year(s) of working experience in the related field is required for this position. - Customer service experience is an added advantage - Able to communicate effectively and clearly to customers and the servicing team. - Able to write effectively and clearly to customers and the servicing team. **Responsibility**: -...

  • Service Advisor

    1 week ago

    Shah Alam, Malaysia Techniker Expert Sdn Bhd Full time

    **Job description** We are looking for a service advisor, who is self-motivated, results driven, able to meet deadlines and targets whilst delivering a high standard of customer satisfaction. **Main Responsibilities**: 1. Greeting customers and directing them to available mechanics. 2. Consulting with mechanics regarding necessary repairs and possible...