Project & Services Delivery Executive

1 week ago

Kuala Lumpur, Malaysia ECOMMERCE CONSULTANTS PRIVATE LIMITED Full time

**Job Title**:Project and Service Delivery Executive

**Location**:EGS 3A

**Job Type**:Full-time

**Department**:Project and Service Delivery

**Reports To**:Sunny Choy

Job Summary:
Key Responsibilities:

- Project Management and Coordination:

- Assist in defining project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
- Create and maintain project plans, ensuring timelines, milestones, and resources are managed effectively.
- Coordinate between teams to ensure clear communication and efficient project execution.
- Monitor and report on project progress, addressing risks, issues, and delays promptly to ensure successful project completion.
- Handle administrative aspects of projects, including scheduling meetings, updating documentation, and tracking deliverables.
- Service Delivery Management:

- Ensure the smooth delivery of services to clients, adhering to service-level agreements (SLAs).
- Coordinate between internal teams and clients to address service-related issues and maintain high levels of customer satisfaction.
- Regularly review service delivery performance and implement improvements to enhance service quality.
- Continuously seek ways to improve service processes and operational efficiency.
- Client Relationship Management:

- Act as a point of contact for clients during project execution and service delivery.
- Build and maintain positive relationships with clients, ensuring their needs are understood and addressed.
- Communicate regularly with clients to provide updates on project status and service delivery performance.
- Documentation and Reporting:

- Maintain detailed documentation of project plans, status reports, service delivery metrics, and client communications.
- Prepare and present reports on project and service delivery performance to management and clients.
- Ensure all project documentation is up to date and easily accessible.
- Presentation and Communication:

- Deliver concise and effective presentations to clients and stakeholders on project updates, service delivery status, and improvement plans.
- Present complex information in a clear, accessible way to different audiences.

Qualifications:

- **Education**:Bachelor’s degree in related field is preferred.
- Experience:

- 1-2 years of experience in project management, coordination, and/or service delivery, preferably in the Cybersecurity field.
- Proven experience in coordinating projects and ensuring the effective delivery of client services.
- Skills:

- Strong organizational, time management, and coordination skills.
- Excellent communication and interpersonal skills.
- Strong in common sense and critical thinking.
- Proficient in O365, especially MS Word, Excel, PowerPoint, and Outlook.
- Strong presentation and documentation skills.
- Strong time and people management skills.
- **Languages**:Proficiency in both spoken and written English and Bahasa Melayu.

Schedule:

- Monday to Friday

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