Assistant Manager Technical

-Job description

**Business: Markets & Securities Services**

**Open positions: 01**

**Role Title: Assistant Manager Technical**

**Global Career Band: 7**

**Location (Country/city: Malaysia / Kuala Lumpur**

**Recruiter Name: Nana Nasrudin**

**Why join us?**
- Reconciliations, Fee & Billing is a utilities operation group supporting all main product lines. In Reconciliations, Fee & Billing, we have the Reconciliations process composed of the following groups: Asia Pacific, Europe, France, Middle East/North Africa and United States. The Reconciliations group’s responsibility is to ensure the integrity and consistency of trade and accounting information recorded in the various systems utilized by the business, and the general ledger and sub-ledgers. It will include but not be limited to intersystem reconciliations and external cash and stock reconciliations.
- The job holder is responsible for managing his/her work allocation and process them on a timely basis. They are also responsible for the PLA adherence and also the risk associated with the process and thus they should be aware of the PLAs and process standards that govern the process to which they are associated with. The job holder is responsible for timely identification and escalation of issues for timely resolution and will be working alongside other reconcilers and assistant managers.
- Training materials including procedures and escalation steps will be given to the job holder to ensure consistency and effectiveness once the job holder is ready to take on the work.

**The Opportunity**:

- Understand the processes’ functions and objectives irrespective of Business Areas.
- Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
- iCATS are updated in timely manner.
- To manage the resources on the floor by creating and implementing Leave Planner for the team.
- Prepare and Update Emergency Escalation Plan for Operations Teams. (BCP).
- Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
- Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- The need to implement the Group Compliance Policy, as applicable to their role.
- The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

**What you’ll do**:
**Leadership & Teamwork**
- To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
- To provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
- To build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- To motivate and develop teams to meet business objectives.
- To create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
- To proactively suggest and design improvements in process workflows.
- To assist in managing day-to-day operations and trains peers as needed.

**Risk & Control**
- Lead for DIM updates and regular reviews.
- Embeds risk and control principles in daily processes (e.g. Information security, segregation of duties) to their work and any under their supervision.
- Ensure completion, control and adherence to SLA by use of appropriate daily and weekly checklists.
- Perform regular quality and control checks on assigned reconciliation queues.
- Manage internal errors and internal quality trend. Suggest, implement and monitor preventive measures.
- Lead resolution and monitoring of NFR or audit issues. Active participation in Risk and Control forums.
- Ensure full involvement in GFA/Compliance reviews.
- To effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
- To fully communicate and implement procedural changes and initiatives.
- To manage contingency planning for the teams and process.
- To create and design reporting templates and tools for operations.

**Results Orientation**
- Brilliant BAU