Fraud Ops Specialist

4 days ago

Kuala Lumpur, Malaysia Citigroup Full time

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

**Responsibilities**:

- Review and perform short
- and long-term forecasting analysis and standardized fraud analysis.
- Make judgments based on practice and precedence, and work within guidelines, under general supervision.
- Develop and maintain working knowledge of business/industry standards and practices.
- Identify inconsistencies in data or results, and exchange information in a concise and rational method.
- Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud Risk Assessment.
- Build strong relationships with peers. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
- Impact the business directly through the quality of the tasks/services provided.

Qualifications:

- Relevant experience in a related role.
- Proficient in Microsoft Office.
- Excellent verbal and written communication skills.
- Demonstrated analytical skills.

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:
Operations - Services
- **Job Family**:
Fraud Operations
- Time Type:
Full time
- Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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