Business Intelligence Analyst

2 weeks ago

George Town, Malaysia GrowthFn company Full time

Roles and Responsibilities:

- Communicate with internal colleagues to understand the needs of departments and the organization. -Work with external stakeholders to understand and investigate feedback into the service/function/product

provided.
- Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
- Produce written documentation to support your work, report on your findings and to present to stakeholders

when necessary.
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

**Requirements**:

- Degree in Discipline or equivalent diploma.
- Working experience with Power BI
- Excellent analytical skills and an informed, evidence-based approach.
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
- Working experience in KPI monitoring.
- Working experience in contact centre sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development.
- Good understanding of information technology.
- Good verbal and written communication skills.
- Analytical skills in order to perform standard reports with mínimal variance.
- Experienced in database query languages.
- Expertise on Power BI

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Language**:

- English (required)
- Mandarin (required)
- Bahasa Melayu (required)

Ability to Commute:

- Georgetown (required)

Ability to Relocate:

- Georgetown: Relocate before starting work (required)

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