Wine Steward

The **Wine Steward** is responsible for selling beverage(s) during meal hours in Main Dining Rooms or designated venue and provides overall beverage service. In addition to serving beverages his/her duties include the re-stocking of the wine cellar on a daily basis, and once a week may be requested to work during the loading of wines onto to the ship.
- Responsible for achieving the guest satisfaction targets established for the ship in wine service.
- Follows all company wine service standards and sequences of service while on duty.
- Solve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
- Follows and complies with all Public Health rules and regulations.
- Be knowledgeable about the wine list and able to discuss and suggest wines to guests who ask for advice. The knowledge of how to pair wine with food is imperative.
- Applies salesmanship techniques in order to achieve maximum sales, which will result in higher personal compensation.
- Reports all guests’ queries, discrepancies or suggestions to his/her immediate supervisor. Must have full knowledge of the cashless system on board the ship in order to process all transactions accordingly.
- Duties include the cleaning and sanitizing of his/her working area and working utensils following the United States Public Health rules and regulations and all times.
- Must be available to work extra duties or longer hours if necessary.
- Other duties related to the Bar Department may be assigned from time to time.

**QUALIFICATIONS**
- Minimum of two years’ experience as a Wine Steward or Bartender on a cruise ship or a combination of ship and large hotel/bar experience in these positions.
- Supervisory knowledge in running a shift in a large restaurant and/or managing and servicing a large service bar.
- Proven track record in meeting and exceeding revenue targets, service standards and guest satisfaction results.
- Above industry average knowledge of beverage and wine products is required.
- Computer literacy and knowledge of Word Perfect and Excel is preferred.
- Experience with Micros point of sales equipment is preferred

**Job Type**: Contract
Contract length: 9 months

**Salary**: RM6,844.00 - RM8,280.00 per month

**Benefits**:

- Health insurance
- Vision insurance

Supplemental pay types:

- Commission pay
- Tips

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hotel: 1 year (required)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)