Customer Service

3 days ago


Alor Setar, Malaysia Kenjo Baby House Sdn Bhd Full time

**Requirements**:

- Pleasant personality and courteous at all times.
- Good communication skills and able to interact with all levels of people.
- Fresh graduates are welcomed to apply.
- Required languages: Bahasa Malaysia and Good English speaking.
- Has a passion for service. Previous service experience will be an advantage.
- Good team player and willingness to learn.

**Responsibilities**:

- Respond to all customers' inquiries, complaints and supports professionally.
- Convert potential leads into happy buyer with proper sales approach.
- Maximize opportunities to up sell or cross sell products that brings added value to customers.
- Build rapport with customers and long term loyalty.
- Assist in returns or warranty claims for customers.
- To efficiently handle inbound and outbound customer chat inquiries. (including Follow up)
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

**Benefits**:

- OT allowances
- Friendly working enviroment
- KWSP
- SOCSO
- Bonus
- Snack & Beverages


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