Customer Care Specialist

2 weeks ago

Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Title: Customer Success Specialist/Customer care**

**Duration: Permanent position**

**Location: Petaling Jaya, Selangor ,Malaysia**

**Working Days : (Monday
- Friday 9am - 6pm)**

**JOB DESCRIPTION**:
**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- **Required Interpersonal Skills**:

- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Must be able to speak, read and write the required language to supportTechnical Skills:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month

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