Quality Control Executive/Project Executive

2 days ago

Malaysia Ipsos Full time 40,000 - 60,000 per year
Description

Roles and Responsibilities:

  • Continuous validator recruitment. A QA Executive is responsible for expanding the external validator's numbers. He/She must be prepared to conduct assessment through face-to-face interviews and/or online interviews of any interested validator applicants.
  • Liaison. 
    • A QA Executive will the bridge of communication between different other teams involved in the project. 
    • He/She will be communicating with the Operations Team, Client Sales, and the network of validators to ensure that current projects run smoothly.
    • A QA Executive will be tasked to communicate necessary information to validators regarding some project details, as well as updates to any running projects
  • Project Materials Check 

In line with the communications between different teams, a QA Executive will be tasked with assessing, and suggesting revisions to any project materials that aid the project to run as smooth as possible 

  • SPG (Shopper's Project Guidelines) – Document for shoppers that contains detailed instructions on their mystery shopping task.
  • VPG (Validator's Project Guidelines) – Document for validators that contains all necessary details about the survey questions along with similar details that of the SPG to ensure that validators are aware if/when a shopper did not follow important instructions.
  • Allocation
    • A QA Executive will be responsible with placing validators into project(s) best suited to their abilities.
    • He/She will evaluate various validator's work throughout different projects. Some feedback to validators is at times needed to improve and/or motivate validators.
  • High Quality Survey Checks
    • The Ipsos QA Team is responsible for a timely and high-quality validation of surveys.
    • Apart from learning the IPSOS SMX platform, a QA Executive will conduct spot-checks to ensure validators are following with their schedules and that validators are correctly doing their tasks

Qualification:

  • Responsible, patient, and diligent.
  • Logical thinker.
  • Native Local language user, with good grammar and spelling skills in English. Knowledge on any other foreign language(s) is a plus.
  • Independent, but is also capable of cooperating in a team.
  • Must be detail-oriented, creative, and has initiative
  • Able to meet/follow deadlines.
  • With at least intermediate computer skills.
  • Have the ability display high levels of professionalism with both internal and external customers 
  • Display emotional maturity whilst working under pressure and maintaining a calm working environment 
  • Proactive / Self-motivated

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