Asset Manager

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Recruitify Full time
The Role:

Location: Kuala Lumpur Sentral, Malaysia.

Total Salary: RM 8,500 (KPI Inclusive)

Language: Japanese

Work Hour: Mon- Fri(8am – 5pm or 9am -6pm)

Education: Bachelor Degree

Joining Date: ASAP

Min Requirement: Must have at least 2 year of related field experience, Advanced Excel skills (macros, pivots, formulas) and experience with data analysis, Proficiency in reporting tools like Tableau and Power BI.

Responsibilities

  • Deliver Asset Management services for multiple Cisco customers.
  • Act as the single point of contact for customers, partners, and internal Cisco stakeholders.
  • Manage, track, report, and resolve issues related to customers' Cisco IB data.
  • Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.

Key Job Duties

  • Accountable to ensure that customer's IB is in the right contract, right location and under right coverage.
  • Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels. 
  • Lead the implementation of Asset Management services.
  • Onboard new customers and reconcile IB data from various sources.
  • Identify discrepancies and manage MACD activities.
  • Provide ongoing IB maintenance support and collaborate cross-functionally.
Ideal Profile:

Required Skills

  • Interpret large raw data sets; conduct data analysis and audits – high level of excel mastery is  required.
  • Develop and lead execution of action plan to update Client databases with improved IB data – ability to work with Client tools and databases.
  • Lead client calls, participate in quarterly business reviews, and conduct (potential) on- site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers.
  • Produce reports for Customers, Account Teams, and other stakeholders – ability to generate reports using excel, power BI (desired) and other dashboards.
  • Ability to work independently and in a cross functional team environment
  • Strong understanding of Cisco's business model, product portfolio, and GTM strategies.
  • Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.
  • Proficiency in reporting tools like Tableau and Power BI.
  • Excellent communication skills and a proactive, ownership-driven approach.

Eligibility & Qualifications

  • Bachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similar 
  • ITIL Foundation, and HAM/SAM are good to have

General Skills:

  • A good level of English; advanced Language support depending on the country supported 
  • Educational Qualification: Educated to university degree level.
  • Experience: Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities 
  • Experience in IT Companies is a plus

Minimum Hiring Requirements:

  • Educated to University degree level
  • Minimum 3 of experience as a Renewal Analyst, Deal Manager, Quote to Cash, Pricing Ops, 
  • Recurring Revenue experience or any other industry in related roles.
  • Meticulous professional who has accuracy and attention to detail in the work performed
What's on Offer?
  • Work in a company with a solid track record of performance
  • Attractive Salary & Benefits
  • Opportunity to make a positive impact

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