Call Centre

1 day ago


Petaling Jaya, Selangor, Malaysia MERCANTILE SHARED SERVICES SDN. BHD. Full time

Job Description

We are seeking a dedicated and professional Collector for our Tele-Collection team. This role will be responsible for ensuring effective tele-calling strategies to improve recovery rates and manage outstanding debts.

Key Responsibilities

Tele Debt Recovery

Conduct tele-calling to contact clients with outstanding debts.

Effectively communicate with cilents to negotiate settlements, installment plans, and composite payments.

To meet monthly target/objectives set by the Group, Company & Department.

Compliance and Adherence:

Ensure all tele-collection activities comply with local regulatory guidelines.

Adhere to the bank's global credit standards, credit policy manual, collections procedures, and forbearance standards.

Strategy Implementation:

Implement strategies to improve recovery rates.

Utilize settlements, installment plans, and composite payments as per the defined strategy.

Client Interaction

Maintain a professional conduct in all client interactions.

Provide accurate information and support to client regarding their outstanding debts and available payment options.

To communicate professionally and assist clients who are going through financial difficulties.

Experiences, Skills & Qualification

Fresh graduates are encouraged to apply.

Diploma & bachelor's degree from a recognised university.

Excellent understanding of local regulatory guidelines and global credit standards.

Excellent communication and negotiation skills.

Ability to work independently and as part of a team.

High level of professionalism and ethical standards



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