Clinical Product Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Transmedic Healthcare Sdn Bhd Full time

At Transmedic, a company of EBOS Med Tech, we believe healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation.

Key Responsibilities

  • Collaborate with ophthalmologists and staff to ensure optimal utilization of our products, including premium IOL solutions.
  • Assist with product installations and trials, while providing comprehensive training, demonstrations, and on-site support to healthcare professionals to ensure effective use and successful adoption by clients.
  • Provide in-theatre support during surgical procedures involving premium IOL implants to ensure proper product usage and gather clinical insights.
  • Develop and maintain strong relationships with key stakeholders and customers in the ophthalmology field by providing timely support, resolving inquiries, and ensuring consistent after-sales follow-up.
  • Develop a deep understanding of the company's product portfolio, including premium IOL technology, and stay updated on industry advancements and new technologies.
  • Work closely with the sales team to identify opportunities, support account development, and contribute to achieving sales objectives.
  • Undertake any additional duties or responsibilities as assigned by the superior/management when required to support the department objective.
  • Monitor market trends and competitor activities to provide strategic insights.
  • Support marketing initiatives by participating in product launches, workshops, exhibitions, and other promotional activities.
  • Maintain accurate and detailed documentation of support activities, customer interactions, and product feedback.
  • Contribute to continuous improvement by providing insights and recommendations based on customer feedback.
  • Travel to customer sites as required for training and support activities.

Pre-Requisites (Qualifications & Experience)

  • Possess a Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
  • Minimum 1–2 years of relevant working experience; high-caliber fresh graduates are encouraged to apply.
  • Strong problem-solving, technical, and communication skills.
  • Excellent teamwork and interpersonal abilities.
  • Self-motivated, result-oriented, and capable of working independently with minimal supervision.
  • Willingness to travel extensively and possess own transportation.
  • Fully vaccinated for COVID-19.

More about Transmedic

Transmedic - Where the world's leading healthcare solutions meet the needs of our people.

We open the door to a world of healthcare solutions, connecting professionals and organisations in Asia with leading medical speciality products, local knowledge and personalised service to advance the quality of care for patients who need it most.

We take pride in being different. We put our customers at the heart of everything we do, stay nimble and adaptable, strive for excellence, and foster a team that's passionate and driven.

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