Assistant People and Culture Manager

Assistant People & Culture Manager

PARKROYAL A'Famosa Melaka Resort

Location: Alor Gajah, Melaka, Malaysia

Job Summary

The Assistant People & Culture (P&C) Manager will support the P&C Department in executing all human resources functions, focusing on talent acquisition, employee relations, performance management, and organizational culture initiatives. This role is crucial in maintaining a positive work environment, ensuring compliance with local labour laws (especially those pertaining to foreign workers), and driving engagement within the resort team.

Key Responsibilities

1. Talent Acquisition and Onboarding

2. Manage the full-cycle recruitment process for all non-management and junior executive positions, including sourcing, screening, interviewing, and preparing offer letters.

3. Coordinate and conduct comprehensive orientation and onboarding programs for all new hires, ensuring a smooth integration into the resort culture and operational teams.

4. Maintain an updated talent pipeline and work closely with department heads to forecast staffing needs.

5. Foreign Worker Management and Compliance (NEW FOCUS)

6. Handle all documentation and liaison with government agencies (Immigration Department, KDN, JTK) for the application, renewal, and cancellation of foreign worker permits (e.g., PLKS/VP(TE)).

7. Ensure strict compliance with the Workers' Minimum Standards of Housing and Amenities Act 1990 (Act 446) by overseeing the provision and maintenance of suitable foreign worker accommodation and amenities.
8. Manage the medical check-up process for foreign workers (e.g., FOMEMA) and ensure timely repatriation (Check Out Memo) upon contract completion or termination.

9. Accurately manage and administer the foreign worker levy payment, insurance (SOCSO, hospitalisation), and related administrative requirements.

10. Employee Relations and Culture

11. Act as a point of contact for employee inquiries, concerns, and grievances, providing confidential and impartial guidance and resolution in line with company policies.

12. Champion resort culture initiatives and employee engagement activities (e.g., staff parties, recognition programs, sports day).

13. Assist in the implementation and communication of P&C policies and procedures.

14. Compensation, Benefits, and Administration

15. Oversee the accuracy and submission of monthly payroll data, ensuring timely processing of salaries, benefits, and deductions in compliance with Malaysian labour laws (e.g., EPF, SOCSO, EIS).

16. Maintain accurate and secure employee records (201 files, HRIS data) and manage HR administrative tasks, including leave management and attendance tracking.
17. Assist in the administration of employee benefits and entitlements.

Qualifications and Requirements

• Minimum of a Bachelor's Degree in Human Resources Management, Business Administration, or a related field.
• Minimum 2-3 years of progressive experience in a Human Resources/People & Culture function, preferably within the hospitality or service industry.
• Essential: Proven experience in managing the end-to-end process of foreign worker documentation and compliance in Malaysia (PLKS/VP(TE), FOMEMA, Act 446, Check Out Memo).
• Strong working knowledge of Malaysian Labour Law (Employment Act 1955) and statutory contributions (EPF, SOCSO, EIS).
• Proficient in using HRIS (Human Resources Information System) and MS Office Suite (Word, Excel, PowerPoint).
• Excellent interpersonal, negotiation, and communication skills in both English and Bahasa Melayu are essential.
• Demonstrated ability to handle sensitive information with integrity and strict confidentiality.
• Proactive, organized, and capable of managing multiple priorities in a fast-paced resort environment.

Why Join PARKROYAL A'Famosa Melaka Resort?

Be a pivotal member of the team building the culture at a premier resort under the Pan Pacific Hotels Group. This role offers you the chance to directly impact the employee experience and ensure legal compliance, especially in the critical area of foreign talent management. We provide a competitive compensation package, opportunities for professional development, and a supportive environment for career advancement.

Job Types: Full-time, Permanent

Pay: RM4, RM5,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person