Manager, Cloud Operations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time 120,000 - 240,000 per year

Job Overview

As a Technical Project Manager within Group Cloud Operations, you will play a crucial role managing disaster recovery projects for nominated AIA business units by governing and ensuring all requirements for business continuity are met according to AIA group standards and regulatory requirements.

The primary purpose of this role is to lead the team to successfully deliver the agreed disaster recovery projects within the tolerances of scope, time, cost and quality, accounting for both risks and benefits accrued.

Job Responsibilities

Responsibilities include, but are not limited to, the following:

  • Work closely with the Group Business Continuity, Business Unit and internal delivery teams on managing the delivery of project products, undertaking corrective action(s) where and when required
  • Develop, implement, and maintain comprehensive disaster recovery and business continuity plans and procedures.
  • Conduct regular risk assessments and Business Impact Analyses (BIA) to identify vulnerabilities and critical business functions.
  • Coordinate and lead regular disaster recovery testing and drills (e.g., table-top exercises, failover tests), documenting outcomes and ensuring continuous improvement.
  • Manage the disaster response and recovery process during actual incidents, leading teams in high-stress situations to ensure timely and effective restoration of operations.
  • Leads (and facilitates, where required) interactions with the organization's disaster recovery teams as well as other key stakeholder groups as appropriate enhance the preparedness to deal with disruptive events, ensuring the RTO (recovery time objectives) and RPO (recovery point objectives) for the organization's systems are met.
  • Coordination & Communication: Collaborate with Group Business Continuity, security, business units, delivery team, and executive leadership to ensure alignment and clear communication with all stakeholders during planning and execution.
  • Ensure all recovery activities comply with regulatory and AIA Group standards (e.g., RTO, RPO) and maintain accurate records of all processes and outcomes.
  • Reviews outcomes, identifies and implements improvements to the project Framework, including possible introduction of contemporary technology to automate repeatable, well-documented processes and tasks.

Job Requirements

  • A minimum of five years in a programme or project management role. This could be in individual contributor role(s) at middle management levels of the organisation with responsibility for programme and /or project management. Experience in leading other similar initiatives in comparable business environments, and experience leading other managers would be preferable, although not essential.
  • Knowledge and experience in ITIL IT Service Continuity Management or equivalent concept will be an advantage.
  • Strong general and project management skills such as planning, analytical and problem-solving, attention to detail, and able to deliver (and deliver through others) independently under minimum supervision.
  • Good knowledge of tools and techniques for effective programme management.

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