Manager - Project & Service Delivery

1 day ago

Damansara Selangor, Malaysia Hartalega Full time 120,000 - 240,000 per year

OVERVIEW

  • The IT project manager is responsible for managing the end-to-end delivery of projects from initiation and planning to execution, monitoring, and closure, ensuring they are completed on time, within budget and to the required quality standards.
  • Lead cross-functional teams, coordinating resources, managing budget and ensure project goals align with business objectives. This role requires leading cross-functional project team, strong leadership, strategic thinking, and the ability to manage stakeholder expectations in dynamic environments.
  • Apply structured project management methodologies to mitigate risk, resolve issues and maintain strong communication channels with stakeholders at all levels. Success in this position depends on the ability to balance technical understanding with business needs, navigate dynamic environments and build collaborative relationships across departments.
  • Responsible for planning, executing, and closing projects while ensuring they meet agreed scope, time, budget, and quality standards. PMs act as the bridge between stakeholders and the project team, ensuring alignment of objectives, managing risks, and driving successful delivery.

Strategic Delivery

  • Translate strategic business goals into actionable project plans that deliver measurable business values.

Project Initiation & Setup

  • Define project scope, objectives, governance and stakeholder engagement plans in alignment with business and IT strategies

Planning & Execution

  • Develop and lead detailed project plans, ensuring deliverables are met on time, within scope and to quality standards

Monitoring & Contro
l

  • Track progress against agreed milestones, budgets and quality metrics, applying change control processes as needed.

Stakeholder & Team Management

  • Manage relationships with internal stakeholders, cross-functional teams, and vendors to ensure effective collaboration and delivery.

Financial & Contract Management

  • Oversee project budgets, contracts and vendor performance to achieve cost control and value for money.

Risk & Issue Management

  • Proactively identify, assess and mitigate risks and issues to minimise impact on project outcomes.

Governance & Continuous Improvement

  • Ensure compliance with governance frameworks and drive continuous improvement through post-project reviews and best practice adoption.

REQUIREMENTS

  • Bachelor's Degree in Project Management, Engineering, Information Technology, or related discipline.
  • Minimum 8 years of total professional working experience in IT, with at least 5 years of progressive project management experience
  • Minimum 3-5 years in managerial or team lead role, with proven people management and stakeholder engagement skills.
  • Experience across multiple IT domains such as IT Operations, Infrastructure Management, Cybersecurity, Consulting, related field.
  • Proven track record of delivering large-scale, multi-stakeholder projects ahead of schedule, within budget, and to specification.
  • Experience with both Agile and Waterfall methodologies (or hybrid frameworks).
  • Prior experience in budget management, vendor negotiation, and contract oversight.

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