deputy head, facilities management
2 weeks ago
Company Overview
The Waterfront Shoppes of The Light City is the highlight of the masterplan. Located right at the waterfront, it offers a mouthwatering array of F&B choices and unique attractions, making it a must-visit destination for locals and tourists alike.
Main Purpose of the Role
The Deputy Head, Facilities Management & Operations holds accountability in overseeing the overall operational efficiency, safety, and sustainability of The Waterfront Shoppes. This role provides strategic direction and leadership to the M&E and Building Services & Landscape teams to ensure the mall operates smoothly, efficiently, and in full compliance with all regulatory requirements.
Job Responsibilities:
- Oversee day-to-day mall operations, ensuring smooth coordination between M&E, building, and landscape services.
- Drive preventive and corrective maintenance programs to achieve optimal facility performance and safety.
- Monitor service providers for maintenance, cleaning, security, landscaping, pest control, and waste management to ensure quality, timeliness, and cost efficiency.
- Review maintenance plans, reports, and operational documentation for compliance and performance standards.
- Implement operational improvements and coordinate responses to breakdowns or emergencies to minimize downtime.
- Ensure full compliance with statutory and safety regulations, including TNB, DOSH, JKKP, and Suruhanjaya Tenaga requirements.
- Oversee inspections, audits, and certification renewals for fire safety, lifts, and electrical systems.
- Maintain and update SOPs to align with legal and environmental standards.
- Foster a proactive safety culture and implement risk mitigation measures across all operational areas.
- Lead investigations and corrective actions for safety or compliance issues, ensuring timely resolution and documentation.
Job Requirements:
- Possess a Bachelor Degree in Building Management, Estate Management, or related discipline.
- Minimum 10 years of relevant working experience in retail mall management, property management, or commercial real estate, with at least 3 years in a senior management role.
- Strong technical knowledge in M&E systems, building maintenance, and regulatory compliance (TNB, DOSH, JKKP, Suruhanjaya Tenaga).
- Proven experience in managing multiple service providers and ensuring cost-effective, high-quality service delivery.
- Solid understanding of safety regulations, building standards, and preventive maintenance practices.
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