Technical Account Manager

16 hours ago

Shah Alam, Selangor, Malaysia Brenntag Full time

Duties and Responsibilities:

    • Technical selling by providing effective solution for pharma formulation development to create impactful projects to the business.
  • Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
  • Supporting technical inquiries by providing solution to accelerate the business developments.
  • Work as team player to provide technical solutions to key customers within the country.
  • Work with value added service team to bring solutions to support business development.
  • Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives
  • Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.
  • Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
  • Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
  • Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
  • Manage contract negotiations, contract renewals, and pricing for his/her account.
  • Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.
  • Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
  • Support the team with other responsibilities as required.
Job Requirement/Specification: -

Education : Bachelor's Degree in Pharmaceutical Technologies, Pharmacy, Chemistry engineering or any related field

Experience : Minimum 5 years of experience in Pharmaceutical & Nutraceuticals manufacturing, preferably R&D or technical person who have experience in designing & developing optimal pharmaceutical dosage form for drug or formulation.

Others :

    • Good business acumen and communication skills to build long-standing and successful relationships with customers.
  • Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.
  • Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.
  • Adapt & develop solutions as per customer needs with clear & decisive communication.
  • Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions.
  • Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.
  • Good understanding with salesfore CRM software and other relevant tools
  • Ability to travel to visit customer as needed.
  • Strong Collaboration, negotiation, persuasion skills
  • Certification or training in sales, account management or customer relationship

    management is a plus.
  • High competency working with Microsoft office.
  • Work independently with minimum supervision
  • Self-motivated and disciplined approach is essential.
  • Proficiency in English is essential, fluent in any SEA language is an added advantage.
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