Client Operations Officer, Transfer Agency

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..  

Reference

Publication date

/12/2025

Business type

Types of Jobs - Asset Management

Job title

Client Operations Officer, Transfer Agency (12-months contract) M/F

Contract type

Fixed-Term Contract

Expected start date

31/10/2025

Management position

No

Job summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Client Operations Officer, Fund Distribution Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Supporting region: Luxembourg

Working Hours: 3pm to 12am or 4pm to 1am

What will you do?

• Accurate and timely execution of agreed day to day processes supporting the registry management, distribution/redemption, transfer, and conversion functions across a range of Shareholder Services structures, including input and validation of manual records to cash and transaction reconciliation logs, register update, cash management, sending notice and confirmations, and presentation metrics and control data.
• Understanding and execution of mandatory escalation processes in accordance with agreed procedures.
• Refer queries in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework
• Build productive relationships with internal departments, and create working relationships as part of the wider Malaysia Client Operations Team and support cross-working and operational improvement  initiatives
• Ensure allocated activities are conducted in accordance with procedures and support the governance and control through risk awareness

#LI-LC

Supplementary Information

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
  Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Geographical area

Asia, Malaysia

City

Putrajaya

Candidate criteria
Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

University Degree or equivalent

Level of minimal experience

0-2 years

Experience

Must-have 

• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to priorities workloads to meet tight deadlines

Languages

English

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