AI Training Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Penta Consultancy Sdn. Bhd Full time


Job Responsibilities:

  • Conduct onboarding sessions for new annotators, ensuring full understanding of annotation tools, workflows, and rubrics.
  • Design, update, and deliver training materials, SOPs, and reference guides aligned with project requirements.
  • Lead refresher training and knowledge calibration sessions to address performance gaps or rubric updates.
  • Develop assessment tests and evaluation forms to measure annotator readiness before production deployment.
  • Regularly review annotation performance reports with QA and PM teams to identify training needs.
  • Coach underperforming annotators through one-on-one sessions and targeted improvement plans.
  • Track learning progress, document training outcomes, and maintain training compliance records.
  • Collaborate with QA to analyze common error patterns and translate them into training interventions.
  • Ensure annotators maintain KPIs (Accuracy 90%, Consistency 95%, Rejection Rate 10%).
  • Participate in guideline calibration and contribute feedback to enhance annotation clarity and usability.
  • Drive continuous improvement initiatives through training innovation and visual learning aids.
  • Serve as the communication bridge between Project Management, Quality Assurance, and Operations.
  • Support new project rollouts by preparing and certifying trainer-led readiness programs.

Job Requirements:

  • Bachelors degree in STEM, Education, Data Science, Psychology, or Linguistics, or equivalent experience.
  • 2 to 4 years of experience in training, quality assurance, or performance management within BPO, AI annotation, or data operations.
  • Strong presentation, communication, and coaching skills.
  • Proven ability to analyze performance data and implement structured training interventions.
  • Familiarity with productivity monitoring tools and project management platforms (Airtable, Smartsheet, Jira, etc.).

Preferred:

  • Experience working in AI data labeling, machine learning operations, or LLM annotation projects.
  • Knowledge of quality assurance frameworks and process improvement methodologies.
  • Certification in Six Sigma Green Belt, Kaizen, or Train-the-Trainer (TTT) is an advantage.
  • Familiarity with data accuracy metrics and QA rubrics in AI or linguistic projects.

Job Reference: V6W5YYW8


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