IT Senior Technician
6 days ago
About the role:
It's a critical role in ensuring the smooth operation of the organization's IT infrastructure and providing reliable technical assistance to end-users. Key responsibilities include the following aspects:
Responsibilities
1.Device Maintenance: Maintain and troubleshoot desktop devices (e.g., computers, printers).
2.OS and Software Support: Install, configure, and support operating systems (e.g., Windows, MacOS) and software.
3.User Support: Provide daily technical support and resolve user issues.
4.Device Deployment: Set up and initialize new devices, including system and software installation.
5.Asset Management: Track and manage IT assets and software licenses.
6.Security Management: Update security patches and enforce security policies.
7.Documentation: Write and maintain technical documents and guides.
8.Vendor Collaboration: Work with suppliers to resolve hardware/software issues.
Qualifications
1.Education: Diploma's degree in Computer Science or related field (exceptions for highly capable candidates).
2.Technical Knowledge: Proficient in hardware and software installation and troubleshooting.
3.Support Skills: Provide fast and effective technical support.
4.Communication: Good communication and collaboration skills.
5.Security Awareness: Understand security threats and measures.
6.Problem Solving: Identify and solve issues quickly and creatively.
7.Continuous Learning: Stay updated with the latest technology trends.
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