Customer Service cum Admin

2 days ago

Bukit Bintang, Malaysia 3 POINT 8 ART & CREATIVE SDN BHD Full time

The Customer Service Executive cum Office Administrator is responsible for delivering excellent customer support while ensuring smooth daily office operations. This role manages customer inquiries, order processing, and after-sales follow-ups across walk-in, phone, and online platforms. In addition, the position oversees essential administrative tasks such as documentation, office inventory, HR record updates, and coordination with internal teams. The ideal candidate is organized, customer-oriented, and able to multitask effectively in a fast-paced environment, ensuring both customer satisfaction and efficient office workflow.

Customer Service & Sales (Major Focus)

  • Assist walk-in and online customers via WhatsApp, phone, and website chat.
  • Provide product and pricing information with suitable floral recommendations.
  • Process orders accurately, including customer and delivery details.
  • Follow up on inquiries, payments, and customer requests.
  • Coordinate with the delivery team and update customers on delivery status.
  • Promote add-ons and ongoing promotions.
  • Handle POS transactions and verify payments.
  • Resolve customer issues, complaints, and refund requests promptly.
  • Send thank-you or review messages after delivery.
  • Maintain a clean and welcoming retail environment.

Administration & Office Support

  • Prepare and organize invoices, quotations, and basic accounting records.
  • Assist with financial transactions and simple monthly reporting.
  • Manage office supplies and pantry stocking.
  • Maintain HR records, attendance, and handle reimbursement claims
  • Print and prepare greeting cards, labels, and documents for orders.
  • Support filing, data entry, and general administrative tasks.
  • Keep company SOPs updated and properly organized.

Requirements:

  • Education: Diploma or degree in Business Administration, Accounting, or a related field.
  • Experience: 2–3 years in finance, administration, or office management.
  • Strong knowledge of accounting principles and office software (e.g., MS Office, Excel).
  • Excellent organizational skills, attention to detail, and multitasking ability.
  • Good communication skills and ability to maintain confidentiality.
  • Ability to work independently and as part of a team.
  • Customer-first mindset with a positive and helpful attitude.
  • Good communication and negotiation skills.
  • Organized, detail-oriented, and able to multitask.
  • Willingness to assist beyond core duties during busy periods or peak seasons.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Additional leave

Experience:

  • Customer Service: 1 year (Preferred)
  • Administrative: 1 year (Preferred)

Language:

  • Malay (Preferred)
  • English (Preferred)
  • Mandarin (Preferred)

Work Location: In person

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