Customer Care Agent

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia 1e332ca7-2e8c-4233-8ecb-4b39956870f6 Full time 20,000 - 30,000 per year

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers.

Job Responsibilities:

  • Initiate outgoing calls to prospective or existing customers for purposes such as sales, membership renewals, and appointment scheduling.
  • Handle customer inquiries via multiple channels, including incoming calls, emails, and live chat, ensuring they are answered or routed to the appropriate support channels.
  • Process customer applications and requests efficiently and accurately.
  • Provide clear and accurate advice to customers by explaining procedures and offering relevant information.
  • Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.
  • Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required.
  • Maintain accurate and thorough records of all interactions and transactions.
  • Demonstrate strong attention to detail and a meticulous approach to tasks.
  • Perform additional ad-hoc duties as assigned by the management team.

Job Requirements:

  • Degree / Diploma holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.
  • Inbound, Outbound, and Live Chat agents are welcome to apply.
  • Previous experience in any call center with at least  1 year experience
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.

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