E-Commerce Executive

About Us:

MyPetani is a leading premium artisanal fruit gifts brand, dedicated to crafting high-quality, scrumptious, and thoughtfully curated desserts and fruit cheese gifts. Having proudly served over 50,000 customers nationwide, we specialize in delivering meaningful, heartwarming, and memorable gifts perfect for every occasion.

Our mission is to elevate everyday gifting with fresh, premium ingredients and beautifully designed presentations that delight both the giver and the receiver.

Role Summary:

You will be responsible for the end-to-end operations and performance optimization of MyPetani's online presence primarily on Shopify & secondarily on other marketplaces including TikTok, Shopee & etc. This role covers daily operations, campaign execution, performance analysis, and coordination with internal teams and external partners.

You will ensure MyPetani's Shopify E-commerce website & other marketplace presence operates smoothly, efficiently, and profitably.

This position plays a key part in driving growth, enhancing product visibility, and supporting MyPetani's expansion across various online platforms.

Key Responsibilities

Marketplace Operations & Content Management

● Manage all product listings on Shopify & Marketplaces: images, descriptions, SKUs, pricing, and stock levels.

● Work with external service providers including Conversion Specialist, Ad Media Buyer, Email Specialist, Photographers & Videographers to design, execute and optimize webstore layouts and visual assets to enhance brand alignment.

● Set up variations, bundles, seasonal offers, flash sales, and curated store collections.

● Coordinate with sales, marketing, design, and logistics for seamless operations.

●Monitor customer feedback to improve service and offerings.

●Create engaging content for online campaigns, including social media and email.

Store Health, Visual Merchandising & Promotions

● Oversee store health metrics and optimize performance based on platform KPIs.

● Manage store visuals, including homepage banners, campaign graphics, and landing pages to reflect MyPetani's brand identity.

● Set up and maintain vouchers, promotions, and marketplace campaign submissions.

Campaign Planning & Coordination

● Plan promotional mechanics such as GWP, bundles, upsells, and discount tiers that align with MyPetani's marketing goals.

● Work closely with platform Key Account Managers (KAMs) to secure campaign slots, traffic boosts, and onsite marketing support.

Performance Analysis & Reporting

● Analyze weekly and monthly sales performance, including GMV, CVR, AOV, traffic sources, and more.

● Prepare sales, marketing, and campaign performance reports for management review.

● Monitor live campaign performance and optimize in real-time when necessary.

● Conduct regular competitor analysis covering listings, pricing, ads, and campaign strategies.

• *REQUIREMENTS**

- University graduate or above with degree in business, communication or similar discipline.

- At least 2 years work experiences including 1- 2 years of relevant work experience in eCommerce operation within own e-comm site and 3rd party e-com platforms. **Experience with Shopify platform is a must have.

- Highly preferable to have brand marketing, digital marketing experience.

- Marketing writer/editor experience is a plus.

- Agile, flexible, and excellent interpersonal skills with strong adaptability in a dynamic and changing environment.

- Detail-oriented, responsible, strong execution, creative and able to learn fast & prioritize.

- Be able to work under pressure, manage multiple deadlines, fast paced, collaborate with virtual teams and cross

Job Type: Full-time

Pay: RM2, RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an eCommerce Executive?
• Which of the following Microsoft Office products are you experienced with?
• Do you have kids? If yes, may we ask what is your childcare arrangements if any?

Work Location: In person