Process Analyst

7 days ago

Shah Alam, Selangor, Malaysia PowTech Solution (M) Sdn. Bhd Full time

Role DescriptionResponsible for assisting in process mapping, SOP creation, compliance checks and performance reporting to ensure business operations align with ISO 9001 and ITIL frameworks.

Responsibilities

  • Process Management & Documentation:

  • Assist in mapping, analyzing and improving existing business processes across all functions (Operations,

    HR, Finance, IT, etc).

  • Support the development and maintenance of Standard Operating Procedures (SOPs), Work Instructions (WIs) and related documentation.
  • Participate in process walkthroughs, workshops and validation sessions with stakeholders.
  • Ensure process documentation complies with internal standards (ISO 9001, ISO/IEC
  • Maintain process libraries and ensure all documents are version-controlled and audit-ready.

  • Continuous Improvement:

  • Identify opportunities to optimize efficiency, reduce redundancy and improve service quality.

  • Support initiatives for process automation or digitalization using BPM or ticketing tools (such as OS Ticket, GLPI).
  • Assist in implementing Key Process Indicators (KPIs) and dashboards for monitoring performance.
  • Monitor, evaluate, and report on the performance of implemented process improvements.

  • Governance & Compliance:

  • Support compliance checks and internal audits on process adherence.

  • Assist in preparing reports on process performance, non-conformities and corrective actions.
  • Track process gaps and follow up on improvement action items with process owners
  • Ensure that all documented processes meet corporate governance and quality standards.

  • Stakeholder Collaboration:

  • Work closely with departmental Process Owners and Subject Matter Experts (SMEs) to ensure process

    accuracy and relevance.

  • Assist in preparing process-related presentations, reports and training materials.
  • Coordinate with HR, IT, Quality and Operations teams for cross-functional process initiatives.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
  • Minimum 2 – 3 years of hands-on experience in business process improvement, quality assurance,

    governance or compliance-related roles.
  • Experience with ISO 9001, ISO/IEC or ITIL framework is an advantage.
  • Strong analytical and process-oriented mindset.
  • Proficient in process mapping tools (such as Microsoft Visio, Lucidchart or BPM software).
  • Good understanding of SOP and policy documentation standards.
  • Strong communication and stakeholder management skills.
  • Attention to detail and ability to work independently with minimal supervision.

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