Cloud Operations Engineer

About Us:At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. ">Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.Learn more at About the Role / The Opportunity:As a Cloud Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success.What You'll Do:Learn the ground-breaking cloud technologies that power CloudMonitor health of all Cloud services and ensure support activities are completed within predefined SLAsProactively respond to outage or service level downgrade scenariosInteract with cloud and technologists around the world and resolve customer issuesDrive customer communication during critical eventsWhat You Need To SucceedTypically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply.In-depth knowledge of network structure, web application architectures, micro-services and related technologiesSelf-starter who is excited about technology with strong customer focus, troubleshooting & multi-tasking skillsExcellent problem solving and logical thinking skillsExcellent English verbal and written communication skillsCollege degree in Engineering or equivalent experienceThe role requires delivering operational duties via a 24 x 7 shift operationAdditional Skills That Could Set You Apart:Experience troubleshooting applications and infrastructure in an enterprise environmentRelevant Microsoft certifications (such as MCSE or MCSM)Solid knowledge cloud services such as Azure, AWS and container virtualizationHands-on experience with Continuous Deployment practices, TeamCity or Jenkins toolsExperience working in large enterprise environmentsSitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.How We Hire:At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.