Retail Operations, Assistant Manager

7 days ago

Petaling Jaya, Selangor, Malaysia Feruni Ceramiche Sdn Bhd Full time

Do you want to journey with us in transforming the "Living & Work Spaces" of others?

Be part of Feruni Ceramiche, Malaysia's leading tile brand, where innovation meets craftsmanship. As Assistant Manager Retail Operations, you'll be empowered to bring this vision to life by transforming how our teams work, serve, and succeed every day. You will drive operational excellence across our stores by empowering the sales team to perform at their best, ensuring every customer receives exceptional service, and building strong, scalable, and standardized processes.

What You'll Enjoy as a Ferunian

  • Salary range
    RM 4,500 – RM 6,000 per month
  • Comprehensive Medical Coverage
    : Includes hospitalization, outpatient, dental, and optical benefits.
  • Work-Life Balance
    : Enjoy a 5 day work week with weekends off, and working hours from 9:00 AM to 6:00 PM.
  • Wellness & Lifestyle Perks
    : Access to an on-site gym, leisure spaces, and free flow of food and drinks.
  • Free Parking
    : Complimentary parking for all employees.

Your Role at Feruni

1. Lead Store Excellence and Operational Efficiency

  • Oversee daily store operations to ensure smooth execution, professionalism, and consistency.
  • Maintain high standards in store upkeep, cleanliness, and brand presentation.
  • Maximize the use of CRM/ERP, and digital tools to support sales and service.
  • Develop and implement clear Standard Operating Procedures to ensure consistency and accountability across all stores.

2. Elevate Team Capability and Customer Experience

  • Design and deliver structured training on customer excellence, product knowledge, and selling skills.
  • Coach and support sales consultants to strengthen performance and confidence.
  • Lead onboarding for new hires and promote continuous learning and development.

3. Drive Performance and Lead Change

  • Monitor store and team performance using sales and operational KPIs.
  • Identify gaps and lead initiatives to streamline operations and enhance service quality.
  • Champion change management efforts to implement new systems and improve workflows.

What We're Looking For

  • Bachelor's Degree in any relevant field.
  • Minimum 5 years of experience in retail operations or a sales leadership role.
  • Proven experience in training, coaching, and improving team performance.
  • Familiarity with technical or concept-based product selling is a plus.
  • Proficiency in CRM/ERP systems (preferably Microsoft Dynamics 365).
  • Excellent communication, facilitation, and leadership skills.
  • Own transport and willingness to travel outstation when required.

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