Assistant Manager, Platform Safety

1 day ago

Petaling Jaya, Selangor, Malaysia Operations Full time

Get to Know the Team

  • The Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through development and progress to the business processes, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we also help influence the strategic direction of the company by supporting the top management with safety insights and advisory.
  • If being always on the move excites you, this is the role for you. You will work on multi-dimensional and projects, with our teams and external partners to solve real-time issues, to deliver the safest experience for all our users on our platform.

Get to Know the Role

  • Steer management teams along with our safety mission and principles
  • Develop internal and external user safety processes
  • You will report into the Head, Platform Safety, Malaysia and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

As a Safety Assistant Manager, you'll have two main areas of focus:

  • 1. Strategic Operations
  • Policy to Workflow Conversion: Translate complex safety policies into scalable, executable workflows. You will deploy these workflows rapidly and accurately across the platform.
  • Project Management: Drive specific safety projects and partnerships aimed at developing early preventive measures. You will help shape the safety culture of the community through strategic initiatives.
  • 2. Data Analysis & Performance Monitoring
  • Safety Benchmarking: Responsible for tracking, analyzing, and presenting safety data. You will closely monitor safety numbers in Malaysia to benchmark performance against internal standards and market trends.
  • Operational Monitoring Strategy: Define key metrics (KPIs) and methods for monitoring policy execution health. You will partner with Business Intelligence (BI) teams to build and maintain the necessary dashboards and monitoring tools.
  • Advisory: Provide customized safety advisory and data-backed solutions to management, ensuring leadership is steered in alignment with our safety mission and principles.
  • 3. Process Improvement & Quality Assurance
  • Process Optimization: Identify bottlenecks and lead projects to optimize workflows. Your goal is to increase automation and reduce the operational costs associated with manual policy tasks.
  • Lead the QA Function: Define and rigorously implement the Quality Assurance (QA) audit framework for all execution teams. You will be responsible for ensuring high accuracy and policy consistency across the platform.

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